RETURN POLICY

SUPPORT

FOR SUPPORT AND FOR QUESTIONS OR CONCERNS

Call us at 801-855-6987 with questions or concerns.
Email us at contact@primecbd.net. All emails will be answered within one business day unless otherwise notified. Please check your junk mail folder if you have not received an email response. Or, call us. It is best to leave a chat message when using the chat option as we may not always be readily available to chat when away from our desk.

TERMS AND CONDITIONS

REFUND POLICY/RETURNS

We provide a 30 day money back guarantee if the product arrives damaged and unusable. Prime Spectrum CBD LLC will refund the cost of the product or send a new product at no extra charge. Proof of damage in the form of a clear photo of the damaged bottle or bottles or other products may be sent by email to contact@primecbd.net, or you may return the product by mail. The customer agrees to pay return postage, unless otherwise agreed upon by Prime Spectrum CBD. 
Please call or email us before contacting your bank or credit card company, if there is any issue with the product. Also, if you are dissatisfied with the product please contact us as soon as possible, as we directly work with manufacturers, some of which provide a 30 day satisfaction money back guarantee.

SHIPPING COST AND POLICY

Shipping is Free. See return policy for return shipping. Prime Spectrum CBD does not ship to a PO Box on your first order. We do not ship outside the US.

BUYER'S RESPONSIBILITY

It is the buyer's responsibility to understand and abide by local laws regarding the purchase of CBD products. In 2018, federal legislation was passed which removes CBD products made from hemp from the Schedule 1 Controlled Substance List.

PAYMENT OPTIONS

We accept Visa, MasterCard, and Discover Card. Please call us at (801) 792-3635 with any billing issue. Call 801-792-3635 for an alternate payment method.

Of Note: Presently Amazon's and PayPal's company policy forbids CBD transactions of any kind by any seller of CBD.

IS THERE AN ORDER LIMIT?

No, however will will monitor for fraudulent checks and may need to call you to confirm large orders.

PRIVACY POLICY

We do not sell or share your personal information to any party other than which is required for payment processing.

TERMS AND CONDITIONS

Will will notify you if there is an issue with an E-check issue. When available, credit card information must be exact, including name, credit card number, the address associated with your card, and security code.

TRACKING YOUR SHIPMENT

With free shipping comes free tracking on all items purchased. We use first class or priority mail.

DISCLAIMERS

Prime Spectrum CBD LLC will not guarantee any manufacturer claim or product sold by Prime Spectrum CBD LLC as valid in regards to products or categories stating  "no THC" or "0.3% or less THC content." It is the responsibility of the customer to contact manufacture for such information. Prime Spectrum CBD LLC will not be held responsible for such claims. 

PROHIBITED SALES

No Flowers, Pre-Rolled or Seeds available for purchase.